2009 March for Life Recap
Thank you for your support of the March for Life. We had a very, very successful event with a larger crowd than we have seen in many years. Your commitment and tireless efforts were well rewarded.
As you may know, this was my first year working with the administrative aspects of the March. As a former hotel manager, the learning curve was not as steep as it could have been for someone else. Nevertheless, there were plenty of educational opportunities for me. This year, the Hyatt Regency instituted a new procedure for making reservations that should have eliminated most of the clerical errors that have occurred in the past. They provided me with a spreadsheet template that should have allowed them to upload the reservation information I submitted directly into their computer system. Unfortunately, it didn’t work and they ended up transferring all the information manually. That, of course, increased the possibility of errors. I think we caught and corrected most of the mistakes in advance, but I’m sure that some must have slipped by. I would like to hear about every reservation related problem that occurred at the hotel. If I only know about one or two, the hotel staff will be inclined to dismiss them as isolated in cidents. If I know about them all, perhaps we will be able to identify a problem area that we can correct for future reservations.
We will be meeting with the hotel staff in the next week or so to block space for next year. Your comments about everything (rooms, reservations, front desk service, food service, etc.) will be given voice at that time.
Also, as we lay the groundwork for next year, I would appreciate hearing from you about your overall experience. Please tell me what worked well for you, what went poorly, and what you would suggest to improve things for next year. There are many areas of our operation where we see a need for improvement, from the web site to the Rose Dinner, plus just about everything in between. Any information you provide will be very helpful in shaping our plan for the 37th Annual March for Life on Friday, January 22, 2010.
Thank you again for making the March for Life 2009 such a success. I look forward to hearing from you.